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Teller-Dongguan
Job Duties:
To perform accurate and efficient counter transactions and to offer a high standard of courteous and professional service to customers;
To establish and keep good relationship with valuable customers by providing one-stop counter services;
To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer/Personal Relationship Manager to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers;
To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service;
Be familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior.
Job Requirements:
Solid knowledge on Personal Financial Services operations and products;
Good understanding of local rules and regulations and internal guideline;
Strong sense of responsibility;
Good communication skill and spoken English;
Good sales sense and selling skills;
Presentable.
Education Level Bachelor
Job Function Operations
Job Location China-Dongguan
Job Type Full Time
Work Experience 1 Year(s)
Consider Fresh Graduate Application Yes
Senior Remittance Clerk-Dongguan
Job Duties:
Inward Remittance/Clean Cheque Collection
To process payment of all inward remittances (including TT and DD) received from HUB MAS/SWIFT/Speedlink Telex properly and promptly.
To capture transactions onto the HUB system for approval of SH/OIC/manager , record transaction details in inward TT/DD registers and notify the payee.
To ensure that payees complete SAFE’s international inward funds statistics forms and obtain necessary supporting documents in line with SAFE regulations.
To handle clean cheque collections and chase payment as necessary.
Outward Remittance / Snag Case Handling
To receive outward TT/DD and RMB Conversion applications in paper form and via Hexagon and ensure customer authorisation is authenticated.
To scrutinise the supporting documents, perform on-line check on Customs Invoice Verification system and ensure that all SAFE regulations have been complied with.
To check and ensure that correct CBIC/SWIFT codes of correspondent banks are used in constructing outward TTs.
To capture transactions onto the HUB system for approval of SH/OIC/manager l. Record transaction details in outward TT/DD registers.
To prepare local bank payment orders/cheques for OIC/manager’s sign-off.
To handle snag items and prepare relevant telexes and correspondences.
To handle customer enquiries in FCY remittance-related area
Others
To safeguard the Bank’s interest by keeping alert to any irregular situations which may give rise to suspicion of money laundering and reporting such instances to management immediately.
To maintain a systematic filing system for all remittance-related documents.
To assist in month-end suprise balancing of Remittances G/L accounts.
To back up other BSV staff as required.
Job Requirements:
3-4 years related working experience;
Knowledge of Customer Accounts, Remittances, Local Regulations Governing Foreign Currency transactions are needed;
English fluency, typing, PC skills, interpersonal skills.
Education Level Diploma
Job Function Operations
Job Location China-Dongguan
Job Type Full Time
Remittance/Payment Clerk-Dongguan
Job Duties:
To process payment of all inward remittances (including TT and DD) received from HUB MAS/SWIFT/Speed link Telex properly and promptly;
To Monitor and supervise in-city and out-city RMB payments according to internal procedures and PBOC regulations;
To handle clean cheque collections and chase payment as necessary;
To receive outward TT/DD and RMB Conversion applications and ensure customer authorisation is authenticated;
To prepare local bank payment orders/cheques for officer-in-charge/manager’s sign-off;
To handle snag items and prepare relevant telexes and correspondences;
To maintain a systematic filing system for all remittance-related documents;
To assist in month-end surprise balancing of Remittances General Ledge accounts;
To handle customer enquiries in foreign currency remittance-related area..
Job Requirements:
At least 2 years related working experience;
Knowledge of customer accounts, remittances, local regulations governing foreign currency transactions are needed;
English fluency, typing, PC skills, good interpersonal skills;
Familiar with PBOC/PBRC regulations in RMB settlement.
Education Level Diploma
Job Function Operations
Job Location China-Dongguan
Job Type Full Time
Banking Support Officer-Dongguan
Job Duties:
To oversee the daily activities of Financial Control Dept as well as accurate & timely submission of all reports & returns, financial Credit operations to ensure the adherence to internal requirement, local rules and regulations;
To maintain cordial relationship with relevant local authorities such as tax bureau, SAFE, CBRC and relevant administrative bureaus to ensure a smooth communication channel;
To monitor and control the processing of EDP, cable and administrative clerk and issues to ensure the effective control of expenses budget;
To assist deputy manager to handle any ad hoc operations project of the branch.
Job Requirements:
5-7 years experience, 2 years accounting experience, 2 years supervisory experience, banking experience is preferred;
Acceptable level of English;
College and above;
Mature and stable.
Education Level Diploma
Job Function Operations
Job Location China-Dongguan
Job Type Full Time
Banking Services Officer-Dongguan
Job Duties:
To manage staff to deliver excellent level of customer services at the counter line through efficient operational support;
To protect the Bank’s interest by ensuring operational procedures are in accordance with management directives, internal requirements and local regulations and by exercising proper authorisation and control;
To control the business operations and cash position to ensure cash balancing & reserve, timely ATM replenishment and cash under dual control at all times;
To assist deputy manager to implement the agreed service standard to attain the Bank’s business goals;
To promote the Bank’s services and sales by cross-selling and inter-communication;
To counsel and guide the staff to facilitate their development in a changing environment;
To handle customer enquiries and resolve customer complaints /problems tactfully and professionally.
Job Requirements:
5-7 years service & operations experience, 2 years banking experience, 2 years supervisory experience;
good command of oral and written English;
Mature and stable.
Education Level Diploma
Job Function Operations
Job Location China-Dongguan
Job Type Full Time
Operation Review and Global Resourcing Officer
Job Duties:
Involve in operation reviews to improve effectiveness and efficiency; collect relevant data for analyses, make recommendations and write reports;
Collect information for compiling business case for Global Resourcing/outsourcing;
Coordinate IT user acceptance tests and prepare operation guides or manuals when required;
Negotiate with vendors to ensure user and compliance requirements are met for outsourcing projects.
Job Requirements:
A graduate with 2-5 years experience in financial institutions, preferably has experience in project work;
Possess communication, interpersonal and influencing skills to interact with internal clients and work with project team members;
An analytical and innovative thinker who has the ability to generate solutions to problems;
Able to write reports with high standard of English.
Education Level Bachelor
Job Function Operations Design & Development
Job Location China-Shanghai
Job Type Full Time
Project Implementation Executive
Job Duties:
To assist in project implementation, including co-ordination of user requirements, UAT and procedure guideline development;
To assist in the management and control Bank standard forms and development of procedures manuals;
To project manage and support operations review.
Job Requirements:
Bachelor or Master’s degree in business or related disciplines;
3-6 years working experience, of which at least 3 years in supervisory capacity and preferably with knowledge in the banking business and operations;
Possess project management skills, in particular communication, interpersonal and influencing skills;
Good command of English writing and analytical skills;
Quick learner and able to work under pressure.
Education Level Bachelor
Job Function Operations, Operations Design & Development
Job Location China-Shanghai
Job Type Full Time
System Training Executive
Job Duties:
Contributes to the planning and preparing of training programs/workshops
1.By identifying training needs and recommending appropriate training solutions;
2.By planning and keeping in tune with branch training requirements;
3.By continuing packaging new training course to meet with the demand of the dynamic environment;
Ensures the provision of effective system training to branch staff on an on-going basis
1. By designing, developing and delivering tailor-made training to branch staff to meet their different levels of requirements;
2. Review and consolidate the feedback received during the training and take actions accordingly;
Provides training support for new branches opening, systems upgrade and products delivery
1. By offering assistance to provide knowledge and support during User Acceptance Test;
2. By working with individual project team to develop special training package for the project;
3. By delivering training programs according to the agreed project schedules;
Reviewing and improving existing system training packages
1. Through periodic review of the needs and level of the system knowledge of the staff to be trained and keeping updated with the local banking practices;
2. By review and revision of the training material and training package where needs of changes are identified;
Assist system operations support team in resolving daily user queries and problems
1. Through liaison with the system operations support team and keep abreast of system developments and local banking practices;
2. By identifying improvement opportunities of banking system, operations and procedure, and work with system operations support team for implementation;
Provides team support; and identifies opportunity to explore system training needs and offers solutions
1. By contributing to the development of other system trainers in identifying their development needs and providing coaching/counseling;
2. By identifying opportunities and liaising with various departments to explore banking system needs and offers solutions;
Job Requirements:
University degree or above
5-10 years training experience, preferably in financial area
Supervisory experience in operational department preferred
Highly developed interpersonal and presentation skills
Strong analysis skills
Good communication skills with fluent oral and written English and Mandarin
Education Level Bachelor
Job Function Operations, Operations Design & Development
Job Location China-Shanghai
Job Type Full Time
Operations Design & Development Executive
Job Duties:
Review and clearance of operational and internal control risk and assist COO to prepare internal control guidelines.
Provide control related advice to other ODD colleagues who are responsible for writing procedure manuals or managing projects.
Coordinate the implementation of new control requirements issued via BIM, FIM etc.
Assist COO to apply for dispensation from HBAP or GHQ where needed.
Job Requirements:
Good knowledge in operational risk control and bank products.
Relevant experience in operations supervision.
Fluent oral and written English and Chinese is essential.
Good communication and interpersonal skills.
At least 5 years’ banking experience or internal/external audit experience.
Education Level Bachelor
Job Function Operations, Operations Design & Development
Job Location China-Shanghai
Job Type Full Time
Marketing Analyst
Job Duties:
Assist Marketing Manager in consolidating and preparing annual operating and marketing plan;
Support on preparing timely and quality management information (MI) and reports to facilitate the monitoring of business targets against the plan;
Assist Marketing Manager to develop and implement business performance tracking system as well as marketing budget management system;
Conduct regular monitoring of marketing budget and expenses of the department;
Help monitor the marketing programs and activities in compliance of marketing and other internal control processes;
Assist Marketing manager to organize the training, team building and other activities for team development.
Job Requirements:
University graduate with at least 3 years of relevant working experience in marketing/business planning/finance in MNC;
Strong analytical skills, proficiency in numeric analysis;
Excellent command of both written and verbal English & Chinese;
Possess hands-on PC skills, proficiency in MS Office, especially in Excel and PowerPoint;
Detail-oriented, proactive, self-motivated and able to work under pressure;
A team player with good interpersonal skill.
Education Level Bachelor
Job Function Marketing, Supporting
Job Location China-Shanghai
Job Type Full Time
Work Experience 3 Year(s)
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